Empowering customer experience with data & Insights
Aurora customer experience platform bring in the best of data engineering, analytics and user experience design to enable a superior customer support experience.
Make the experience as intuitive as possible. Avoid chances for errors, confusion. Ensure that your users have sufficient self help materials when they want to know more. Capture telemetry to understand user behaviour anonymously.
When users have questions, they will expect a channel to ask those question. Make it interactive, Make it available all the time. Bots are good fit here, available all the time and handle most scenarios.
In some cases an automated response or even an intelligent bot may not be able to handle the case to the full satisfaction of the user. A human has to step in and answer and arrive at a resolution with minimal interaction.
Make the system resilient, get smarter over time. Leverage data to your advantage. Data can predict before things go bad. With good data AI can be trained and made smarter every day, cover more scenarios, help humans be more productive.
Proven platforms that can go country scale. Can be deployed in
short notice and customised to fit needs of government agencies.
Will fully in-house hosting, you have the total control of the data.