Aurora - Customer Experience Platform
Empowering customer experience with data & Insights
Modern businesses are run on information & knowledge. To improve your bottom line and expand your business, you need to have the right information available on time. Fundamentals of good data management is of paramount importance. Make reliable, data driven decisions. Take your business to the next level with our data-platform.
Aurora - One Desk for all customer needs
- Intuitive interface for efficient interactions.
- Empower support personnel to make decisions and arrive at resolution with contextual data.
- Meta data from the source system along with customer information.
- Analytics around the task and customer for setting the relevance and priority.
- Auto response - AI powered response recommendations.
- Potential solutions - Solution reference from the past resolution for similar issues.
Aurora can be configured to accept tickets from multiple sources including email, mobile applications, QR codes, web portals etc.
From Aurora desk, the user can reply to any ticket, using an intuitive chat interface, regardless of the source platform from which the ticket was raised.
User can access the full history of activities to make an informed decision with short and effective back and forth communication.
The administration module lets the admin user control almost everything easily without any help.
Have a huge number of feedback/tickets? Aurora has the right tools that let you make it a habit to better organise items.
Just solving concerns does not always help. One needs to identify patterns and take proactive decisions inorder to be effective. The analytics capability built into Aurora generates visualizations and insights to help you with that.
Tasks - Feedback module for a 100k+ userbase
Objective of this program was to reduce the unstructured support requests and feedback (such as over calls and emails) which are hard to track and ensure the quality of the responses. In this context it was decided to build an AI powered bot platform that will provide a quicker turnaround to customer grievances and significantly enhanced customer experience.
Aurora seemlessly integrated in customer projects
DIKSHA - Digital Infrastructure for Knowledge Sharing is an initiative from Ministry of Human Resource Development (MHRD), Government of India. The platform provides augmented learning contents and tools to enhance learning opportunity for students and teachers. “Diksha Vani” is an initiative from MHRD to enable a channel for users to interact with platform and get answers. Platform also provides content search and learning recommendations.